We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You'll also need the order number or proof of purchase.

To start a return, contact us at infobkchoice@gmail.com or on WhatsApp at +92 325 6683985. Please include your order number and the reason for the return. Items sent back without first contacting us will not be accepted. Once your return is approved, we'll guide you through the next steps.

You can always reach us for any return question at infobkchoice@gmail.com or WhatsApp.

Damages and issues

Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, along with photos or video of the product and packaging. We'll arrange a free replacement or full refund for verified cases, with no return shipping cost to you.

Exceptions and non-returnable items

Certain items cannot be returned, including items marked Final Sale or Non-Returnable, personalized or custom-made products, items damaged due to misuse after delivery, and intimate or hygiene-sensitive products.

Exchanges

We currently offer exchanges only for defective or incorrect items. For a different size, color, or product, please return the original item following the process above and place a new order.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded to your original payment method within 7 to 10 business days. Please note it can take extra time for your bank or card provider to process and post the refund. If more than 10 business days have passed since your refund was approved, please contact your bank first, then reach out to us at infobkchoice@gmail.com.