# Return & Refund Policy — BK Choice

**Last updated:** September 8, 2026

Thank you for shopping with BK Choice (bkchoice.com). We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

## 1. Return Eligibility

You may request a return within **14 days** of receiving your order, provided that:

- The item is unused, unworn, and in its original condition
- The item is in its original packaging with all tags attached
- You have proof of purchase (order number or receipt)

**Non-returnable items:**

- Items marked as "Final Sale" or "Non-Returnable"
- Personalized or custom-made products
- Items damaged due to misuse after delivery
- Intimate or hygiene-sensitive products (if applicable)

## 2. How to Request a Return

To start a return, please contact us within 14 days of delivery:

- **WhatsApp / Call:** +92 325 6683985
- **Email:** infobkchoice@gmail.com

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps and provide a return address if applicable.

Do not send items back without contacting us first — unauthorized returns may not be accepted.

## 3. Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within **48 hours** of delivery with:

- Your order number
- Clear photos/video of the item and packaging

We will arrange a free replacement or full refund for verified cases — no return shipping cost to you in this situation.

## 4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- Approved refunds are processed back to your original payment method within **7–10 business days**, depending on your bank or payment provider.
- Shipping charges (if any were paid) are non-refundable, except in cases of our error (damaged/defective/wrong item).
- If a refund is delayed beyond the stated timeframe, please contact your bank or card provider first, then reach out to us.

## 5. Exchanges

We currently offer exchanges only for defective or incorrect items. For a different size, color, or product, please return the original item (following the process above) and place a new order.

## 6. Return Shipping Costs

- If the return is due to our error (wrong/damaged/defective item), we cover the return shipping cost.
- If the return is due to a change of mind or ordering the wrong item by mistake, the customer is responsible for return shipping costs, unless otherwise agreed.

## 7. Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it can no longer be cancelled, but you may request a return once it arrives, following the process above.

## 8. Late or Missing Refunds

If you haven't received a refund within the stated timeframe:

1. Check your bank account again
2. Contact your credit/debit card company — processing time can vary
3. Contact your bank — there is often processing time before a refund is posted
4. If you've done all of this and still haven't received your refund, contact us at infobkchoice@gmail.com

## 9. Contact Us

For any questions about returns, refunds, or exchanges:

**BK Choice**
Email: infobkchoice@gmail.com
WhatsApp / Call: +92 325 6683985